Refunds & Charge-backs
Online payments made through Casablanca are handled by Datman LTD . Payments made through Datman LTD will appear on your statement as 'takeaway.je'. For refunds, charge-backs or disputes for online paid orders, please contact us on the details mention below. If an unrecognised transaction appears on your card / statement from Datman LTD, please contact us on the follow details:
Datman LTD, Email: email@example.com , Website: http://datman.je, Address: Nerine House, PO Box 434, St George's Place, St Peter Port, Guernsey, GY1 3ZG - Tel: 01534876163
Order cancellation and amendments
Once the order has been confirmed and payment taken from your account, you will be unable to cancel your order and will not be eligible for a refund. To change or cancel your order please contact the T2S Customer Support team to attempt to resolve your request. T2S will contact the Takeaway on your behalf but cannot guarantee your request will be accepted as food processing may already be underway.
If the order received does not meet your expectation you can provide feedback to the Takeaway via the feedback page on the respective Takeaway's website or the mobile application. Feedback submitted will be reviewed and displayed on the respective Takeaway's page, subject to the T2S Customer Support team's discretion.
If you are unhappy with the quality of any goods or the service provided by Casablanca and wish to seek any form of compensation, you should contact Casablanca directly to raise your complaint and, where appropriate, follow the Casablanca own complaint procedures. If you are unable to contact the Casablanca, or the Casablanca refuses to deal with your complaint, you can contact the T2S Customer Support Team, as the provider of this Website/Application, on 01782 444 282 within 48 hours of placing your Order and one of the T2S Customer Support Members will attempt to contact the Casablanca in order to request compensation on your behalf. Please note that T2S has no control over Casablanca and the quality of the goods or service that they provide, and are not able to provide, and have no responsibility or liability for providing, any compensation to you on behalf of any Casablanca.
The T2S Customer Support team will attempt to assist you and resolve any enquiry where possible regarding your order. You can contact the T2S Customer Support team by clicking "Contact Us" on the Website/Application and submitting your request via the provided contact form.
Casablanca shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website/Application.
If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.